Question 1

How is the price of gold jewellery calculated?

Accepted Answer

The price is calculated using this formula:

Price = (Gold Rate per gram × Weight) + Jarti + Making Charge + Tax

Where:
- Jarti (wastage) is calculated as a percentage of gold value
- Making charge may be percentage or fixed depending on design
- Tax (2%) is applied only on gold jewellery

Example:
Gold Value = Rs 56,987
Jarti (3%) = Rs 1,710
Making Charge (10%) = Rs 5,699
Subtotal = Rs 64,396
Tax (2%) = Rs 1,287

Total = Rs 65,683

We always show full breakdown for transparency.

Question 2

Do you provide hallmark certified gold jewellery?

Accepted Answer

Yes, all our gold jewellery is hallmarked and certified to ensure purity and authenticity. We maintain strict quality standards so you can shop with full confidence.

Question 3

Do you make custom designs?

Accepted Answer

Absolutely! Custom design is one of our specialties. You can bring us a photo, sketch, or even a rough idea and our master goldsmiths will craft it for you. Custom orders typically take 7–15 days depending on the complexity. Contact us on WhatsApp to discuss your design.

Question 4

Can the price change daily?

Accepted Answer

Yes, gold and silver prices change daily based on international market rates and currency exchange rates. The prices shown on our website are based on today's rate. The final price at the time of purchase may differ slightly. We always charge the rate applicable on the day of billing.

Question 5

What is a Tola? How does it convert to grams?

Accepted Answer

1 Tola = 11.664 grams. In Nepal, gold is traditionally measured in Tola and Aana. 1 Tola = 16 Aana. Our website shows prices in both Tola and gram for your convenience.

Question 6

What is the difference between 24K, 22K, and 18K gold?

Accepted Answer

24K gold is 99.9% pure gold — it's the purest form but too soft for most jewellery. 22K gold is 91.6% pure — this is the most common purity for traditional jewellery in Nepal. 18K gold is 75% pure — it's harder and more durable, often used for stone-studded designs and daily wear.

Question 7

Do you offer exchange or buyback?

Accepted Answer

Yes, we accept gold exchange and buyback. If you want to exchange old gold jewellery for new designs, we evaluate your gold based on its purity and current market rate. The value is deducted from your new purchase. For buyback, we offer competitive rates based on the day's gold price.

Question 8

How can I order jewellery?

Accepted Answer

You can order directly through WhatsApp! Browse our collection on the website, click the 'Order on WhatsApp' button on any product, and it will send the product details directly to our WhatsApp.

Question 9

Do you deliver outside your city?

Accepted Answer

Yes, we provide delivery across Nepal, including Jhapa, Biratnagar, and other regions, through trusted courier services. Delivery charges and insurance costs are discussed at the time of order. For high-value jewellery, we recommend in-store pickup at our Mechinagar location for maximum safety.

Question 10

What payment methods do you accept?

Accepted Answer

We accept cash, bank transfer, cheque, and mobile payments such as eSewa and Khalti. For custom jewellery orders, a 50% advance payment is required, and the remaining balance is paid upon completion.

Frequently Asked Questions